Returns & Refunds Policy

At Albasha, we take pride in the quality of our food products; however, if you receive an item that is damaged or incorrect, we offer a hassle-free return or replacement within 24 hours of delivery. Due to the perishable nature of our products, we cannot accept returns on items that have been opened or consumed.

Return Process

• 1.
  Report the Issue

  Contact our customer support team within 24 hours of receiving your order, providing your order number and clear photos of the damaged or incorrect items.

• 2.
  Verification Process

  Our quality assurance team will review your request and the provided images to confirm that the items meet our criteria for a refund or exchange.

• 3.
  Schedule a Pickup

  Once approved, we will coordinate a convenient time for our courier to collect the original items, ensuring they remain in their original packaging.

• 4.
  Receive Refund or Replacement

  After the items are returned to our facility, we will immediately process your full refund to the original payment method or dispatch a fresh replacement.